Privacy policy

Effective Date: November 13, 2024
We at Flackon., Inc prioritize your privacy and are committed to safeguarding the security of your Personal Data. This privacy policy (“Policy”) explains how Flackon Inc. or any of its affiliates or subsidiaries (“we”, “us”, “our”) processes data collected from natural person as specified in clause 2 below (“you”, “your”), as a Controller. It is imperative that you read this Policy to understand how we collect, use, disclose, and safeguard your Personal Data in accordance with applicable data protection laws. 

1. DEFINITIONS

Capitalised terms not specifically defined herein shall have the meaning ascribed thereto in the Terms. 

1.1 “Controller” means the natural or legal person, public authority, agency, or other body which alone or jointly with others, determines the purposes and means of the processing of Personal Data.

1.2 “Customer” means the natural or legal person that has subscribed to the Services by accepting the Terms.

1.3 “Personal Data” shall mean any information relating to an identified or identifiable natural person.

1.4 “Processor” means a natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Controller.

2. HOW WE COLLECT, USE AND SHARE YOUR PERSONAL DATA

2.1 PERSONAL DATA THAT YOU PROVIDE US

When you are a(n) What Personal Data We Collect How we use your Personal Data Whom We share your Personal Data with
Individual who subscribes to the Services and/or is provided with login credentials to sign into Services on behalf of the Customer. Your contact information such as your full name, email address and phone number.
  • Creation of a User account, verification of a User’s identity and help a User log into the Services.
  • To communicate with a User regarding the Services including notifications of any alerts or updates.
  • To send a User information about our other products or services, events, webinars, or programs that may be of interest to such User.
  • To customize the Services.
 Third-party applications that assist us in creating your account, sending you notifications and information about our products, Services, webinars, etc.
User who provides certain information through the Services, while a) filling out a survey about their user experience or feedback, b) contacting us or speaking to our representatives. Information you have provided as part of it.
  • To improve the Services.
  • To send information about our products, Services, and any other marketing messages which may be of interest to you.
  • To respond to your comments, queries, or questions, if any.
 Third parties who assist us in providing these services.
Individual who a) provides information by filling out forms on our Website, or b) contacts us or speaks to our sales representatives. Information you have filled in or have submitted via the web forms or information you have provided in your interaction with us.
  • To respond to your queries, questions or requests.
  • To send information about our products, Services, and any other marketing messages which may be of your interest.
 Third parties who assist us in providing these services.
User who requests customer support services. Your full name, email address and phone number. To respond to your comments and questions and provide customer service. Third parties who assist us in providing these services.
Individual who applies for employment opportunities with us. Your full name, email address and phone number and details of your education and previous employment, and any other information that you volunteer including during any interview or your interactions with us and contained in the resume that you submit to us. To evaluate you for any position that you have applied for or that we may consider you at the time that you submitted your resume or at a later date. Third parties whose products we use in maintaining a record of and evaluating you for the position applied. With external recruiters and organizations like those that do reference or background checks on our behalf.
Individual who requests a demo. Your full name, email address and phone number.
  • To give you the demo and
  • To inform, promote, and market Services to you.
 Third Parties who assist us in providing these services.
Individuals who are Customers who subscribe to our Services. Your full name, bank account number, and billing address. To process the payment made by you and provide you the subscription to the Services. Third Parties who process the payments on behalf of us.

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2.2 PERSONAL DATA THAT WE COLLECT NOT PROVIDED DIRECTLY BY YOU

When you are a(n) What Personal Data We Collect How we use your Personal Data Whom we share your Personal Data with
Website visitor Internet Protocol (IP) addresses, operating system and browser information, and your session activity including page views, time spent on each page, scrolling activity, and event data through first-party cookies.
  • For market analysis and market research
  • To protect our data from threats, violations, and breaches if any.
  • To inform, promote and offer our Services to you.
 Third parties who provide us with services in connection with such processing.
User Your full name, email address and phone number that is needed to enable third-party integrations. To develop, improve, support, operate the Service(s) and inter-operate with third-party services and provide personalised service to You. Third parties who provide us with services in connection with such processing.
Individual whose Information (i) third-party sources share with us through a valid agreement without breach of any confidentiality clauses and with all necessary approvals and authorizations, in accordance with applicable law; or (ii) is available on public platforms. Your full name, email address and phone number. Your designation and business name, company-level information, and other unique identifiers which may be considered as Personal Data.
  • We may combine this information with any Personal Data provided by you.
  • Create more tailored advertising to provide our Services that may be of interest to you.
 Third-party partners who assist us in such processing.
Individual who subscribes to the Services using the third-party sign-on service or a User added by the Customer. In case you register using any third-party sign-on services, such information is available on those third-party platforms that you have made public.
  • Creation of a User account, verification of a User’s identity and help a User log into the Services.
  • To communicate with a User regarding existing products and services availed by the Customer including notifications of any alerts or updates.
  • To send a User information about our other products or services, events, webinars, or programs that may be of interest to such User.
 Third-party applications that assist us in creating your account, sending you notifications and information about our products, services, webinars etc.

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2.3 If you provide us with any Personal Data relating to other individuals, you represent that you have the authority to do so, and where required, have obtained the necessary consent, and acknowledge that it may be used in accordance with this Policy. If you believe that your Personal Data has been provided to us improperly, please contact us by using the information in clause 11 below.

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2.4 In addition to the details provided in the table above, we may also share your Personal Data with:

  1. An entity to which we divest all or a portion of our business, or otherwise in connection with a merger, consolidation, change in control, reorganisation or liquidation of all or a portion of our business.
  2. Law enforcement authorities, government authorities, courts, dispute resolution bodies, regulators, auditors, and any party appointed or requested by applicable regulators to carry out investigations or audits of our activities.
  3. Professional advisors who advise and assist us in enforcing our contracts and policies, handling our claims, effective management of our company and in relation to any disputes we may become involved in.

3. LEGAL BASIS FOR PROCESSING 

3.1 If you are a data subject from the European Economic Area, our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it.

3.2 We will normally collect Personal Data from you only where it is needed to perform a contract with you, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect Personal Data from you. If we process Personal Data with reliance on your consent, you may withdraw your consent at any time.

3.3 If you have questions or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us using the contact details provided under clause 11.

4. INTERNATIONAL TRANSFER

4.1 We mainly process Personal Data in the United States of America. However, we may transfer Personal Data outside these regions only for the purposes referred to in clause 2. We will ensure that the recipient of your Personal Data offers an adequate level of protection that is at least comparable to that which is provided under applicable data protection laws.

4.2 If you are a resident of the European Economic Area and when your Personal Data is processed outside EEA, we will ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of Personal Data as approved by the European Commission (Article 46 General Data Protection Regulation, 2016), or we will ask you for your prior consent to such international data transfers.

SECURITY OF PERSONAL DATA

We use appropriate technical and organizational measures to protect the Personal Data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data. If you have questions about the security of your Personal Data, please contact us using the contact details provided under clause 11.

RETENTION OF PERSONAL DATA

6.1 We retain Personal Data collected where an ongoing legitimate business requires retention of such Personal Data and where we are required under applicable laws to retain Personal Data.

6.2 In the absence of a need to retain Personal Data under clause 6.1 above, we will either delete it or aggregate it or, if this is not possible then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

7. YOUR RIGHTS

You are entitled to the following rights:

7.1 You can request us for access and correction of your Personal Data.

7.2 If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we have conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.

7.3 You have the right to complain to a data protection authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority as specified by the applicable data protection laws.

7.4 You have the right to opt out of marketing communications we send you at any time. you can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send You.

7.5 If you are a resident of the EEA, UK, or Switzerland, you are also entitled to the following rights:

      7.5.1 You can request us for deletion and erasure of your Personal Data.

       7.5.2 You can object to the processing of your Personal Data, ask us to restrict the processing of your                  Personal Data, or request portability of your Personal Data.

7.6 If you seek to exercise your rights under this clause, please contact us at the details provided in clause 11. We will verify any requests before acting on the request and respond to all requests we receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.

8. PRIVACY OF CHILDREN

We recognize the importance of children's safety and privacy. Our Services is not intended for usage by children under the age of 18. We do not request, or knowingly collect, any Personal Data from children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Data, they should write to us at the email address provided in clause 11.

9. COOKIE POLICY

9.1 Cookies are text files that are placed on your computer to collect standard internet log information and visitor behaviour information by us. When you visit the Website(s), we may collect Personal Data automatically from you through cookies or similar technology. we also set cookies to collect information that is used either in aggregate form to help us understand how our Website(s) is being used or how effective our marketing campaigns are, to help customise the Website(s) for you or to make advertising messages more relevant to You.

9.2 Necessary Cookies: We set essential cookies that enable core functionality such as security, network management, and accessibility. You may not opt-out of these cookies. However, you may disable these by changing your browser settings, but this may affect how the Website(s) functions.

9.3 Statistics, Preference, and Marketing Cookies: We set these cookies to help us improve our Website(s) by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.

9.4 When you visit the Website(s), a cookie banner will be displayed providing additional information about cookies and options to opt out of non-essential cookies as required by applicable laws.

10. NOTICE TO END-USER AND OTHER EXCLUSIONS

10.1 Our Services is intended for use by businesses. This Policy is not applicable to our processing of any Personal Data forming a part of the Service Data. We may receive End-Users’ Personal Data as a part of Service Data for which we will only act as a Processor and such processing will be governed by the Terms. In such a case, the End-User’s data privacy questions and requests should be submitted to the Customer in its capacity as a Controller. We are not responsible for Customers’ privacy or security practices which may be different from this notice. Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, or other obligations for transmission of Service Data in the use of Services.

10.2 Our Website(s) may contain links to other Websites. our Policy applies only to our Website(s), so if you click on a link to another Website, you should read their privacy policy. We encourage you to review the privacy statements of any such other Websites to understand their Personal Data practices.

11. CONTACT INFORMATION

You may contact us if you have any inquiries or feedback on our data protection policies and procedures, or if you wish to make any request, in the following manner by writing to us at security@docupilot.app.

12. CHANGES TO THE POLICY

We keep this Policy under regular review and may update this webpage at any time. This Policy may be amended at any time, and you shall be notified only if there are material changes to this Policy.

This privacy policy ("Policy") describes how Flackon Inc. ("Flackon Inc.", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on the https://www.docupilot.app website and any of its products or services (collectively, "Website" or "Services"). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of personal information

We receive and store any information you knowingly provide to us when you create an account, make a purchase, fill any online forms on the Website. When required this information may include your email address, name, address, credit card information, or other Personal Information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website's features. Users who are uncertain about what information is mandatory are welcome to contact us.

Collection of non-personal information

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Managing personal information

You are able to access, add to, update and delete certain Personal Information about you. The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

Use and processing of collected information

Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service and respond to queries and emails of our customers; process transactions; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

We may process Personal Information related to you if one of the following applies: (i) You have given their consent for one or more specific purposes. Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (ii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Information transfer and storage

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.

The rights of users

You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.

The right to object to processing

Where Personal Information is processed for a public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Billing and payments

We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.

Product and service providers

We may contract with other companies to provide certain products and services. These service providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We may share Personal Information for these purposes only with third-parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us.

Newsletters

We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

Cookies

The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to use and experience the features of the Website and Services.

Links to other websites

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

Data breach

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third-parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will post a notice on the Website, send you an email.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred.

Changes and amendments

We reserve the right to modify this privacy policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Policy, please contact us via email support@docupilot.app

This document was last updated on June 26, 2018

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